Return and Exchange FAQs

 

Do you accept exchanges or refunds?

Yes, provided that the request is made within 7 days upon receipt of the parcel.

I ordered the wrong size. Is it possible to replace it with a different size?

Yes, size exchanges can be done provided that:

1. the customer sends us a size replacement request within 7 days upon receipt of the parcel;
2. the customer shoulders the pickup and delivery fees;
3. and the items are still intact and have not been washed.  

Just contact us via email, FB, or IG to raise your request for size exchange.

I received a damaged item. What should I do?

Send us a message with details such as your Name, Order Number, and a photo attachment of the damaged item. Contact us via:

Email address: contact.lolasph@gmail.com

Facebook: Lola’s Boutique PH

IG: @lolasboutiqueph

 

We have a hardworking quality assurance team, but in the event that you get a problematic item, don’t worry because we will positively respond to you. 

We do replacements or refunds for these kinds of issues. 

The parcel sent to me has a missing item. How do I get the missing item?

Send us a message with photo proof of the package on any of our social media platforms or email. If proven, we will immediately send out the missing item/s.